If your order is damaged during shipping, we will accept returns and/or refunds, but it must be within 60 days after the day of shipping to your home. To assist us in processing your claim quickly, we kindly ask that you send us a video of the unboxing process with pictures as detailed as possible through contacting us at info@japan-figure.com. We will need those proof to work with the Delivery Service. Additionally, please send us your order number so that we can check with our Logistics Team for your case. Please note that product damage does not include damage to the product package or box, and we may only accept returns if the natural products are damaged or defective. If your return and/or refund claim is accepted by Japan Figure, please note that it will be paid on invoice value, and it depends on how much value you down on the invoice for reducing import fees.
You can read more about our policy at https://japan-figure.com/pages/60-day-exchange-return-and-refund-policy.