Dear our valued customers,
I'm Hara, Customer Support Head from Japan Figure store. Thank you for choosing our service. We truly appreciate your support and would like to extend our sincere apologies for the inconvenience caused by the delay in processing and delivering your recent order.
We wanted to provide you with an update regarding the current situation. As you may know, Japan is on Golden Week, a national holiday period when most companies, including suppliers and shipping firms, remain closed. This has resulted in a significant influx of orders and resulted in an overload of orders. However, please be assured that we are actively working to fulfill all pending orders, including yours, as promptly as possible. Our team is dedicated to expediting the processing and shipment of your items, and we expect to begin dispatching them after May 8. We sincerely apologize for any frustration or inconvenience this delay may have caused you.
We genuinely appreciate your understanding and patience during this time. Rest assured that we are committed to providing you with the excellent service you expect from us, and we will do everything in our power to ensure that your orders reach you swiftly.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and provide updates regarding your order.
Thank you once again for your continued support and understanding.
Best regards,
Japan Figure Customer Support Head.